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IT Phone SupportNovember 28, 2016

Categorization

Employment type: Contract - W2
Pay rate: $20
Required travel: None
Job length: Long term
Telecommuting: No

Location

Job city: Johnston
Job state: Iowa
Job country: United States
Job area code: 515
Job postal code: 50131

Job details

Required Skills: help desk, phone support, desktop and mobile applications, customer service skills

Job Description:

Quest Solutions, Inc. would like to engage an IT phone support person.  This position is a key resource for phone support of the our clients Encirca Services and Field360 precision ag tool sets. Supported audience includes: Customers, Sales Representatives, Associate Sellers, Account Managers, Agronomists and various office staff.  This is a long term contract position.

 

Skills / Experience:         

Required:

  • More than 2 years applied technical software support over the phone, for both desktop and mobile applications and mobile devices (iOS and Android).
  • Strong services aptitude, technical trouble shooting aptitude and interpersonal relation skills to get to, and understand, the root cause of a caller’s question or issue.

Strongly Desired:

  • Experience living or working in an agriculture environment, either on a farm, or in a support role, is also very strongly desired.      
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